Charlotte Consulting is a Scottish management consulting firm established by Justene Donnelly, an experienced company and customer service director with over 20 years of business experience.  Advising organisations in relation to business and customer lifecycle management in both the public and private sectors and on issues relating to business strategy, business operating models, turnaround and improvements, customer interaction, transformation, employee engagement, operational excellence, business process outsourcing strategy and programme implementation including start-ups and acquisitions.

Charlotte Consulting has experience in many industries including central and local government, retail, financial services, utilities, media and entertainment, and others.  Offering a full service of business consulting and focus on guiding our clients with honesty and integrity at all times through projects that ultimately will transform their business. 

Charlotte Consulting understands that every business and organisation is different and every new assignment requires a blank sheet of paper, an open mind and an innovative approach.  Committed to exceptional levels of service we bring a fresh dynamic to the world of customer contact and management consulting.  We can promise this because for us it is personal and we are very passionate about what we do.